Follow these steps every time to ensure you access NDAX safely and reliably.

1. Open the official NDAX site or app. Type the URL manually or use a trusted bookmark. Avoid clicking links from unexpected emails or messages.
2. Choose “Sign In” / “Log In”. The login control is usually prominent in the top-right corner on desktop, or on the app's first screen.
3. Enter your registered email address. This is the account identifier and the destination for alerts, recovery links, and important notices.
4. Type your password. Use a password manager where possible so complex passwords are entered accurately and securely.
5. Complete two-factor authentication (2FA) if enabled. Provide the time-based code from your authenticator app or approve the push notification on your device.
6. Confirm any device verification prompts. If NDAX detects a login from a new device or location, it may email you a confirmation link or require additional verification.
7. Access your dashboard. After successful authentication you’ll land on your portfolio overview and can proceed to trade, deposit, withdraw, or view documents.

If you don’t remember your password, use the Forgot password link to request a reset email. If the email doesn’t arrive, check spam and promotions folders and confirm you used the email address associated with your account.

Two-factor authentication adds a second layer of protection beyond your password. It’s one of the simplest and most effective ways to prevent account takeovers. NDAX supports methods that are more secure than SMS — preferably TOTP authenticator apps or hardware security keys.

Recommended 2FA methods

• Authenticator apps (TOTP): Google Authenticator, Authy, Microsoft Authenticator, or similar. These generate codes on your device and are not vulnerable to SMS-based SIM swaps.
• Hardware security keys: Devices such as YubiKey provide phishing-resistant authentication if NDAX supports FIDO/U2F standards.
• SMS (fallback): Use only if no other option exists; SMS is convenient but less secure.

How to enable 2FA (summary)

1. Install an authenticator app on your mobile device.
2. Sign in to your NDAX account and find Security or Two-Factor settings.
3. Scan the QR code or enter the secret key into your authenticator app.
4. Save and store any recovery or backup codes in a password manager or other secure place.
5. Test a login to confirm 2FA is working as expected.

Store recovery codes offline (paper in a safe, or encrypted backup in a password manager). Losing access to your 2FA device without recovery options will make account recovery slower and require identity verification.

Protecting your NDAX login requires ongoing attention. Use this checklist to harden your account:

• Use a unique, strong password: Generate long passphrases and do not reuse them across services.
• Enable 2FA and keep backups: Prefer TOTP apps; save recovery codes in a password manager or secure physical location.
• Use a reputable password manager: It makes using long complex passwords manageable and reduces phishing risk from typos.
• Keep devices patched: Keep your operating system, browser, and mobile apps up to date to reduce vulnerabilities.
• Be cautious with links and attachments: Don’t click login links in unsolicited emails — type the site address manually.
• Avoid public Wi-Fi for transactions: Use a trusted network or a personal hotspot; use a VPN you control if necessary.
• Limit API key permissions: If you create API keys for bots, grant minimal permissions and restrict them to defined IPs where possible.
• Whitelist withdrawal addresses: If NDAX supports whitelisting, restrict withdrawals to approved addresses to reduce theft risk.
• Monitor account activity: Check login history, active sessions, and withdrawal logs periodically and act on anomalies immediately.

After signing in, your NDAX dashboard typically includes these elements. Familiarity will help you act quickly when it matters.

• Portfolio summary: Current balances in Bitcoin, Ethereum, and other supported assets, plus fiat totals.
• Buy / Sell panel: Quick-access order entry for market and limit orders.
• Order history: Record of past trades, open orders, and cancelled entries.
• Funding & withdrawal: Deposit addresses, bank transfer instructions, and any reference codes required for fiat deposits.
• Security center: 2FA settings, device and session logs, and options to change passwords or revoke API keys.
• Documents & tax reports: Downloadable statements and trade reports for accounting or tax filing.
• Support & announcements: Messages from NDAX about maintenance, delays, or security notices.

Before placing large trades or withdrawals, use the preview screens to confirm fees, estimated processing times, and destination details.

Deposits and withdrawals are core functions that can have different timelines and requirements depending on method and bank relationships. The following guidelines help reduce mistakes.

Funding methods

• Bank transfers / wires: Fiat bank transfers may require specific reference codes — include them so funds are credited quickly.
• Crypto deposits: Send only supported assets to their matching network address. Sending tokens to the wrong chain can result in permanent loss.
• Intermediary services: Where available, e-Transfer or instant deposit options can speed up fiat funding but may have limits.

Withdrawal tips

• Whitelist addresses: Add trusted withdrawal addresses to your whitelist and use them for recurring transfers.
• Preview fees: Verify on-screen previews to see exact fees and expected arrival times before confirming.
• Test small transfers: For new destination addresses or bank accounts, send a small test amount first to confirm the destination works as expected.
• Expect network fees: Crypto withdrawals include network (miner) fees that vary with blockchain congestion.

If a deposit or withdrawal is delayed, gather transaction details (transaction hash for crypto or bank reference code for fiat) before contacting support so the issue can be investigated faster.

Fees vary across exchanges and can include trading fees, spreads, deposit/withdrawal fees, and wire processing charges. Always check NDAX’s current fee schedule in your account or on official pages before executing large trades.

• Trading fees and spreads: Some platforms use maker/taker pricing; others include a spread in the displayed market price.
• Deposit / withdrawal fees: Wire fees, bank charges, and blockchain network fees can add to the cost of moving funds.
• Conversion fees: Converting between fiat currencies or swapping one crypto for another may incur conversion margins.

When estimating the cost of a transaction, add trading fees, potential slippage, and withdrawal costs to your calculation to understand the true impact on returns.

If you experience problems signing in, try these steps before contacting support — they often solve the majority of common issues.

Forgotten password

Use the Forgot password flow to receive a reset link via email. If you don’t get an email, check spam folders and confirm the correct email address was used.

2FA codes not accepted

Ensure your authenticator app’s clock is synced (apps usually provide a time correction feature). If you switched phones, restore from an authenticator backup or use your stored recovery codes.

Account locked

Too many failed attempts can lock access temporarily. Follow the platform’s account recovery instructions and be prepared to verify identity documents if required.

New device or location verification

If NDAX sends a confirmation email for a new device, approve it only if the login was yours. If you don’t recognize the activity, do not approve and contact support immediately.

Deposits or withdrawals delayed

For crypto deposits, check the transaction hash and confirmations on the blockchain. For fiat, verify bank reference codes and processing windows. Provide these details to support for faster resolution.

NDAX, like other regulated exchanges, will require identity verification (KYC) to comply with anti-money-laundering laws. This typically involves submitting identification documents and proof of address. Understand how your data will be stored and used by reading the platform’s privacy policy and only upload documents through secure channels inside the portal.

For investors who plan to hold crypto for the long term, the following habits lower risk and simplify record keeping:

• Use cold storage for long-term holdings: Keep the majority of long-term assets in hardware wallets you control; only retain trading capital on exchanges.
• Export records regularly: Download trade history and deposit/withdrawal logs monthly to simplify taxes and audits.
• Document your process: Keep notes on why and when you moved assets, which helps with tax reporting and family succession planning.
• Plan for succession: Create legal documentation (trusted executor, will, or custodial arrangements) so heirs can access funds if needed while balancing security.
• Stay informed: Follow official announcements for network upgrades, maintenance windows, or changes to supported assets that may affect access or balances.

• Are you on a private, secure network (avoid public Wi-Fi)?
• Is your authenticator app available for 2FA codes?
• Do you have your password stored in a trusted password manager?
• Have you checked recent emails for maintenance or security notices from NDAX?
• Have you reviewed fees and previewed any withdrawals or trades before confirming?

A short checklist before every login reduces mistakes and lowers the risk of unauthorized access and lost funds.

Open NDAX Login